Legal

Refund Policy

Last updated: June 7, 2026

1. General Policy

Katatan provides a digital software-as-a-service (SaaS) product. Because the Service is delivered digitally and access is granted immediately upon payment, all purchases are generally considered final and non-refundable.

2. No Refund for Change of Mind

We do not offer refunds for: - Cancellation after a billing period has started - Unused portions of a subscription period - Downgrading from a paid plan to a lower tier - Deciding the Service no longer meets your needs We encourage you to evaluate the Service using our Free plan before upgrading to a paid plan.

3. Exceptions — Billing Errors

We will investigate and process refunds in cases of unexpected billing errors, including but not limited to: - Duplicate charges caused by a payment processing error - Being charged an incorrect amount due to a system error If you believe you have been charged in error, please contact us at support@katatan.com with the following information: - Your account email address - The date and amount of the charge - A brief description of the issue We will investigate the matter promptly. If the error is confirmed, a refund will be issued to your original payment method.

4. How to Request a Refund

To submit a refund request, email support@katatan.com. Please include your account email and a description of the issue. We aim to respond within 3 business days.

5. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date.

6. Contact

For billing or refund inquiries, contact us at: support@katatan.com